JMK Florist (“we” and “us”) is the operator of (https://jmkflorist.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Mistakes During Ordering
Mistakes happen, we understand! So if you make an error during ordering, such as add an additional item by mistake or put in the incorrect delivery date, please get in contact as soon as possible and we’d be happy to make those changes for you up until the order is onboard with the delivery driver.

Sometimes we’ll notice what appears to be a mistake, in which case, we’ll attempt to make contact with you to clarify your order. If we are unable to make contact or don’t hear back from you before the order is placed onboard with our delivery driver we will assume the order is correct and send it as ordered.

2. Cancelling orders
If you need to cancel your order, please contact us immediately. We will be able to offer a full refund as long as the following conditions are met:

We cannot cancel an order or issue a refund for items that have already been delivered.

If your order is already onboard with the courier you will be charged a cancellation fee equal to 50% of the order total so that we can recover delivery costs and cost of goods sold.

For orders totalling under $200.00 (CAD) you will not be charged a cancellation fee as long as the item is not already on board with the courier or has not already been delivered.

For orders totalling over $200.00 (CAD) you will not be charged a cancellation fee as long as you cancel the delivery by midnight the night before the specified delivery date. If you cancel on the day of delivery, provided the order is not already on board with the courier or has not already been delivered, you will be charged 50% of the total amount of the order. The remaining 50% of order total will be returned to your account.

3. Substitutions
Whilst we make every effort to do our very best to ensure your chosen colour and flowers are sent out, from time to time due to seasonal variety and availability we are unable to match the request. Because we receive flowers fresh daily and create our arrangements on the day of delivery we sometimes only find out on the morning of delivery that our suppliers haven’t been able to fulfil our requested order.

In these cases, when we need to make substantial substitutions, we endeavour to make contact with you to ensure that a replacement of flower type or colour is acceptable and we will happily refund the order in full if it is not, or arrange for an alternative flower arrangement to be delivered, provided you are able to get back to us before your order is placed onboard with our drivers for delivery. If we don’t hear back from you before the delivery is onboard, we will assume you have accepted the changes.

We have put in place methods and procedures to ensure that substitution rarely occurs and are always working to minimize this as we know the importance of sending the product as chosen.

If the floral container shown online is not available, a similar container will be used. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used.

4. Delivery
Same Day Delivery: If you order before 2:00 PM MST, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our delivery area, we cannot guarantee same day delivery. We will contact you to provide the delivery fee and schedule the delivery. We do not guarantee delivery to all out of area locations. For same day service on Saturday or Sunday, please order by 11:00 AM MST. For same day delivery to businesses, please order by 12 PM MST. For same day delivery to schools, order by 10 AM MST.

Specific Times: We are unable to guarantee delivery at a specific time. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure they will be home to accept the delivery.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as on the step, with a neighbors, or leave a message for the recipient to call to arrange for delivery. Redeliveries may be subject to a $12.00 redelivery fee.

Our store and delivery hours may vary for major holidays. To help ensure on-time delivery during the busy holiday season, place your order at least one day prior to the following holidays:

Valentine’s Day
Easter
Administrative Professionals Week
Mother’s Day
Father’s Day
Good Friday
Labor Day
Please note that on Valentine’s Day and Mother’s Day, we will delivering throughout the day and are unable to guarantee a specific time.

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving, Christmas, New Year’s Day, Valentine’s Day, Easter, Administrative Professionals Week, and Mother’s Day.

Once you have placed an order and you require a redelivery, there will be a redelivery charge of $12.

5. After Delivery
Due to the organic nature of most of our products (including flowers, flower arrangements and plants), time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 24 hours of delivery if you have any cause for concern with regards to the quality or condition of the flowers received. This allows us to diagnose the potential issue and assess an offer of replacement.

After contacting us with your concerns, you will be asked to provide a photo of the flowers so that we can assess what might have gone wrong.

If the flowers sent out are deemed to have been the incorrect item or of poor quality, we will offer a replacement to be sent out. On a case by case basis we will assess if a replacement is not suitable and may offer a full or partial refund instead.

If the flowers have not been correctly cared for upon arrival (cut stems, regularly topping up water and adding flower food if needed, stored in a cool place away from direct sunlight or air-conditioning) we will be unable to provide a refund. Normally if flowers haven’t had enough water all heads of the same flower type (i.e. roses) will all droop around the same time, whereas if there are a couple of stems that droop but the rest seem ok, it’s possible that they are part of a bad batch, in which case we’ll happily send a replacement.

Unfortunately we are unable to accept returns or issue refunds if claiming poor quality if you have not attempted to make contact within 24 hours of delivery of your order. (Please carefully read the care instruction included in the arrangement).

If you are not completely satisfied with the quality of one of our products, please contact us immediately (within 24 hours). Any problems must be reported within 24 hours of delivery. All service charges, handling charges, delivery charges or shipping costs are non-refundable. There will be no refund or replacement on any orders past 48 hours.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(JMK Florist) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

6. Delivery Charges
We offer free delivery Calgary City Wide for the following postal codes(T1Y, T2A, T2B, T2C, T2E, T2G, T2H, T2J, T2L, T2M, T2N, T2P, T2R, T2S, TT, T2V, T2W, T2X, T2y, T2Z, T3A, T3B, T3C, T3E, T3G, T3H, T3J, T3K, T3M ). We all so provides 2 hours rush delivery for Calgary City at $25.

We also offer delivery to Chestermere, Okotoks, Airdrie with a fee of $25

For the following Postal Codes (T3L, T3N, T3P, T3R, T3S, T3Z) the delivery fee is $20

We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required, you may be charged an additional delivery fee equal to the amount of $12/attempt.

7. Change of mind
As long as the order hasn’t already been delivered or isn’t already onboard with the driver, we would be happy to try and accommodate a change of mind and refund/recharge the difference in amount if applicable. We are unable to accept change of mind requests once a delivery is onboard with our delivery driver.

8. Replacements & Returns
In the case of a replacement arrangement being issued, we may request for the original order to be returned, to assess what may have gone wrong. This will be picked up at the same time as the replacement delivery is delivered.

In the case of a request for us to pick up and return the item for situations not outlined above, for example, in the case of an unwanted gift, the buyer will be responsible for paying an additional delivery fee equal to the amount $12/attempt where the item is being picked up from.

If JMK Florist does not deem it necessary for the item to be returned, but you would like us to collect it, you will be charged a delivery fee of $12/attempt.

9. Refund Processing
Refunds will be processed back into the account you placed the order with. For example, if you placed the order using credit card, we will refund it back to your credit card. If you placed the order via PayPal we will refund it back into your PayPal account. Once a refund has been processed it take up to four working days for the refund to appear in your account.

10. Customer service
For all customer service enquiries, please phone us at 403-492-2828 or email us info@jmkflorist.com

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